Shipping & Returns

We ship worldwide directly from our warehouse in Gurugram, India.

If you are unsure whether we deliver to your country, please contact us at care@alayabystage3.com before placing your order.

Alaya charges a flat shipping fee regardless of the order size. Please find the shipping charges below.

Shipping Indian ethnic wear internationally involves logistics, secure packaging, and reliable courier services to ensure your order arrives safely and on time. These charges help us provide a fully trackable and dependable delivery experience to your doorstep.

• Orders are typically dispatched within 5–7 business days of placement.
• Total estimated delivery time: 10–15 business days from order placement to doorstep.

Please note that delivery timelines may vary depending on the destination country, peak shipping periods, and customs clearance delays.

Import duties and taxes, if applicable, are assessed once your package arrives in your country.

Please note:

• These charges are not included in the product price or shipping fee.
• Customs duties and import taxes must be borne by the customer.
• Any such charges are determined by your local customs authority.

All international prices are displayed and processed in your local currency. We currently accept payments via PayPal, Credit and Debit cards.

Customers may return eligible products within a 15-day window. Returns must be self-shipped to the following address: Plot no. 859, Phase V, Udyog Vihar, Sector 19, Gurugram, Haryana - 122016.

To initiate a return, please contact our customer care team at care@alayabystage3.com or WhatsApp +91- 8168130301 within the return window.

Once the returned product(s) are received, they will undergo a quality inspection. Upon successful verification, the refund will be initiated to the original payment method within 24–48 business hours.

• Quality inspection: 3–5 business days after the returned item is received.
• Refund or replacement processing begins once the inspection is completed and approved.
• You will receive email updates throughout the process.

All international orders are managed through ShipGlobal and delivered via trusted logistics partners such as DHL, UPS, FedEx, and Aramex.

If you receive a defective or incomplete order, please contact us within 24 hours of delivery.

For defective items:

Please share clear photographs or a video showing the issue.

For incomplete orders:

Please share an unboxing video clearly showing the contents of the package.

• Email: care@alayabystage3.com
• WhatsApp: +918168130301