FAQs

    Which countries does Alaya ship to?
    We currently deliver to the following countries - USA, UK, UAE, and Singapore


    What are the shipping charges on International orders?
    The shipping charges on all international orders, irrespective of order size, are $20.


    How long will it take to receive the ordered products?
    For international shipping, the average dispatch time is 10-12 business days.


    What delivery methods do you use?
    All international orders are sent through FedEx.


    How do international duties and taxes work?
    Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and will not be able to define the cost as it varies from country to country.


    What payment options are available on Alaya?
    Credit/Debit Card


    What is the return policy for international orders?
    We are sorry that you are not happy with your purchase! We offer returns for all items within 7 days of order delivery as long they are in unused condition and with the original packaging; however for all international orders, customers will have to return the products themselves.

    Kindly get in touch with our customer care team at help@alayabystage3.com to initiate your return.
    Please note that we do not accept exchange requests for international orders.