FAQs

You can place an order directly on our website by browsing our collection, selecting your preferred size, and completing the checkout securely in USD ($).

All ongoing offers and promotions are displayed on our website homepage and at checkout.

Shipping address changes can only be made before your order is dispatched. Please contact us immediately at help@alayabystage3.com or via WhatsApp at +91-8448863937.

Most orders are dispatched within 5–7 business days (excluding Sundays and public holidays). Dispatch timelines may vary depending on the product, as some styles require additional processing time.

If you have an urgent request, please contact our support team at help@alayabystage3.com.

Please contact us at help@alayabystage3.com or WhatsApp +91-8448863937.

Once an order is confirmed, it cannot be cancelled as it immediately enters the production and processing stage.

• Email: help@alayabystage3.com
• WhatsApp: +91-8448863937

Please contact our customer support team within 48 hours of delivery with photographs of the damaged item for assistance.

• Orders are typically dispatched within 5–7 business days of order placement.
• Estimated delivery time: 10–15 business days from order placement.
• Timelines may vary depending on destination country, customs clearance, and peak shipping periods.

All orders are shipped from our warehouse in Gurugram, India.

We ship worldwide. If you're unsure whether we deliver to your country, please contact us at help@alayabystage3.com before placing your order.

Once your order is shipped, you will receive a tracking link via email. Tracking updates are generally available within 24 hours of dispatch.

• Orders above $150 USD: Free Shipping
• Orders below $150 USD: Flat shipping fee of $30 USD

All international orders are managed through ShipGlobal and delivered via DHL, UPS, FedEx, and Aramex.

Customs duties and import taxes are determined by your local customs authority and must be paid by the customer. These charges are not included in our product prices or shipping fees.

Please contact us at help@alayabystage3.com or WhatsApp +91-8448863937.

Customers may return eligible products within a 15-day window.

Returns must be self-shipped to: Plot no. 859, Phase V, Udyog Vihar, Sector 19, Gurugram, Haryana - 122016.

To initiate a return, contact us at help@alayabystage3.com or WhatsApp +91-8448863937 within the return window.

Once received, items undergo a quality inspection. Upon approval, the refund is initiated to the original payment method within 24–48 business hours.

Customs duties and import taxes are the sole responsibility of the recipient. These charges vary by country and are beyond our control.

• Quality inspection: 3–5 business days after the returned item is received.
• Refunds or replacements are processed once inspection is completed and approved.
• You will receive regular email updates throughout the process.

For defective products: Share clear photographs or a video within 24 hours of delivery.

For incomplete orders: Please share an unboxing video within 24 hours of delivery.

• Email: help@alayabystage3.com
• WhatsApp: +91-8448863937

A detailed size chart is available on every product page. We strongly recommend comparing your measurements with the size chart before placing an order.

Customization options vary by product. Please contact our team before placing your order to check availability.

All returned items must be:

• Unused and unworn
• Free from stains, marks, fragrances, or damage
• Returned with original tags attached
• Returned in their original packaging

Items that do not meet these conditions may not be eligible for return or refund.

No. Many Alaya garments feature intricate hand embroidery and artisanal surface work. Minor displacement of beads, sequins, or embellishments is a natural characteristic of handcrafted garments, not a manufacturing defect.

We recommend handling embellished garments with extra care to preserve their beauty.

• Email: help@alayabystage3.com
• Phone / WhatsApp: +91-8448863937
• Support Hours: Monday to Saturday, 1:30 AM – 9:30 AM EDT